Usually, our business is helping you find your people. Whether you’re a customer looking for just the right pro, or a local business looking for quality customers, our product is all about connecting people. But when experts urge us to keep our distance from each other, that becomes challenging. Things are changing quickly, and we all face uncertainty in the months ahead.
At VirtualRunnerUSA, the health and safety of the communities we serve are our top priority. So we’re adapting, and thinking of ways we can help you adapt, too. Above all, we’ll continue to be here for you: our customers and pros. We’ll get through this together by staying informed, making safe choices and supporting each other.
What can I do to help pros at this time?
What safety measures are pros taking?
VirtualRunnerUSA is encouraging pros to review CDC safety guidelines and pledge to take preventive measures to limit their — and your — exposure to COVID-19, including:
Customers can see if a pro has pledged to take preventive measures in their profile.
Should I postpone my projects?
We encourage you to stay safe. Based on current CDC guidelines, we recommend wearing a cloth face cover, distancing yourself from pros while they work and sanitizing any involved spaces afterward. Please understand that any interactions with pros could carry some risk; ultimately you should only take on projects you are comfortable with given your situation. If you postpone projects, consider paying upfront now to help pros out (but make sure you have a clear written agreement with a pro before paying).
Always follow local health restrictions and be respectful of pro safety in and around your home.
What steps should I take right now?
Should I postpone my jobs?
We encourage you to stay safe. If you choose to take a job, based on the CDC’s current recommendation, wear a cloth face cover, wash your hands frequently and distance yourself from customers while you work.
If your local health officials are restricting activity, make sure you follow their directions — some services are considered essential, and others are not.
My business is struggling. Where can I get help?
We understand that for many pros, your business is your livelihood.
Our dedicated VirtualRunnerUSA Help page has product tips to help you adapt. We’ll also continue to update this page with any new information or resources. If you are looking for further assistance, you can contact our VirtualRunnerUSA Support team directly.
Visit our Business Resilience board in our Pro Community for updated resources.
What is COVID-19?
A coronavirus is a virus that causes respiratory infections. COVID-19 is the infectious disease caused by the most recently discovered coronavirus.
According to the CDC, the most common symptoms of COVID-19 are fever, tiredness and dry cough. COVID-19 can be easily spread by people who are asymptomatic — people who don’t feel ill at all. Older people and those with underlying medical problems are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
How do I stop the spread?
Here’s what the CDC recommends:
Where can I get more info?
The situation is changing hour by hour. We recommend listening to the CDC and your local health officials. Some states and counties have stricter guidelines in place.